Cancellation & Refund Policy

1. Order Cancellation

You may cancel your order free of charge any time before it has been dispatched. Once an order has shipped, it can no longer be cancelled — you're welcome to return it instead, as described below. To cancel an order, please contact us as soon as possible with your order number.

2. Returns

We accept returns within 7 days of delivery, provided the item is unused, unworn, and in its original packaging with all tags intact. To initiate a return, contact us with your order number and reason for return within this window.

3. Non-Returnable Items

For hygiene reasons, earrings and any items marked "Final Sale" on the product page cannot be returned unless they arrive damaged or defective. Items that show signs of use, damage from wear, or missing packaging/tags will not be accepted for return.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or a full refund, at your preference.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed within 5–7 business days:

• Prepaid (online) orders are refunded to the original payment method via Razorpay.
• Cash on Delivery orders are refunded via bank transfer or UPI — we'll request your payment details when processing the refund.

6. Exchanges

If you'd like a different size, colour, or design, the simplest way is to return the original item for a refund and place a new order. Please contact us and we'll help guide you through it.

7. Contact Us

For any cancellation, return, or refund request, please contact us or write to us at support@aurellia.co.in.